Privacy Policy and Notice

Burgopak Limited (‘we’ or ‘us’) process personal data based on this privacy policy.

This policy sets out the basis on which any personal data we collect or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting our websites including,,, and the websites we manage for Duallok Limited, including and you are accepting and consenting to the practices described in this policy. If you have concerns please leave our sites and do not provide us with any personal data.

Our website is not intended for children and we do not knowingly collect data relating to children.

The data controller is Burgopak Limited, a company registered in England with company number 04186315 at the following address: Units A&D, Flat Iron Yard Southwark Bridge Business Centre, Ayres Street, London, England, SE1 1ES.

Information We Collect From You

Information you give us. This is information relating to you will be collected from your interactions with us and which we maintain and process electronically. Information typically comes from you filling in forms on our websites, or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you contact us through our website, register to use our website, subscribe to our mailing list, search for a product or service, and when you report a problem to us. Not all information is personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data), or which does not identify someone. It is important that the personal data we hold about you is accurate; please keep us informed if your personal data changes.

  • We may collect, use, store and transfer different kinds of personal data about you with our family of businesses, this means Burgopak’s Group of Companies that includes Duallok. Commonly the personal data we process comprises:

  • Any information you give us.

  • Identity Data, including your name, address, e-mail address and phone number, and a personal description of you.

  • Contact Data, which may or may not also be identity data, but typically includes billing address, delivery address, email address and telephone numbers.

  • Financial Data includes bank account and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, your time zone setting, your browser plug-in types and versions, and your operating system and platform;

  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to any pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Failure To Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How We Collect Data About You:

This may include Identity, Contact and Financial Data.

Automated information collection. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. You can adjust your preferences at any time using the cookie settings tool on our website. Please see our Cookie Policy for further details.

Information we receive from other sources. We may receive personal data about you from third parties and public sources, typically we obtain such in order to comply with legal or regulatory obligations, or as part of our legitimate interests in developing our relationship with you.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you have set your browser to warn you before accepting cookies, you should receive a warning message with each cookie request. You may refuse a cookie by turning them off in your browser, however, you should be aware that our site, like most other popular sites, may not work well with cookies disabled.

Legal Basis For Processing Your Information

We process personal information on permitted legal bases, typically under contractual terms, by consent or legitimate interest:

Consent: The individual has given clear consent to process their personal data for a specific purpose. Contract: The processing is necessary for a contract or because we were asked to take specific steps before entering into a contract.

Legitimate interests: The processing is necessary for the legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data, which overrides those legitimate interests.

Information you give to us. We will use this information:

  • To provide you with the information, products and services that you request from us;

  • To notify you about changes to our Privacy Policy;

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect relating to you. We will use this information in accordance with our legitimate interests:

  • To administer our site and for internal operations, data analysis, testing, research, and statistical purposes;

  • To conduct data analysis with trusted service providers;

  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • As part of our efforts to keep our site safe and secure;

  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Our website contains links to our social media accounts including:

Opting out of receiving marketing messages

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Change of purpose for which we use your personal data: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you of the legal basis which allows us to do so, or seek your consent.

Disclosure of Your Information

We may need to share your personal information with third parties for the purposes set out above or for the performance of a contract with you:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We also work with our sister company Duallok, providing data processing for their needs.

  • Professional advisers including, lawyers, auditors, bankers, and insurers.

  • Selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site, including Google Analytics. You can find a copy of Google’s Privacy Policy here:

  • Email distribution platforms that assist us in communicating with you, including Mailchimp. You can find a copy of Mailchimp’s Privacy Policy here

We will not disclose your personal information to other third parties without first obtaining your consent, except:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Burgopak or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of our customers or others.

  • To enforce our legal rights:

    • If disclosure would mitigate our liability in an actual or threatened lawsuit;
    • As may be necessary to protect our legal rights and legal rights of our users, business partners or other interested parties;
    • To enforce our agreements with you; and
    • To investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Where We Store Your Personal Data

All information you provide to us is stored on secure servers. In order to provide services and goods to you, we may need to transfer or store personal data outside of the UK, the EEA, and in other jurisdictions which have been deemed to provide equivalent protections for personal data. In such cases, we ensure a contractual obligation that a similar degree of protection is afforded to your personal data.

Data that we collect from you may also be processed by Google Analytics or Mailchimp and may be transferred to, and stored at, a destination outside the UK, in accordance with Google’s or Mailchimp’s Privacy Policy. Google’s Privacy Policy can be found here, while Mailchimp’s Privacy Policy can be found here

Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will store the personal information we collect from you for the length of time that your account is active with us or, where you do not have an account with us, for the time necessary to fulfil our obligations under any contract between you and us. Anonymised data which does not contain your personal information may be continue to be stored and used after this period.

Further Information

Under the Data Protection Act 2018, we are required to provide the following information for UK and EU residents in relation to their personal data:

  • You have the right to withdraw your consent to us processing your data at any time. This will not affect any data processed before such a withdrawal. You can exercise this right by contacting us at our email address listed below.

  • You have the right to request access to or the correction of or deletion of your personal data, or the restriction of processing, or to object to processing of your data. This can be done by contacting us at our email address listed below.

  • You have the right to ask us to transfer your personal data to another person. Please contact us at our email address listed below with the contact details of the person you would like us to transfer the data to, and what data you want to transfer.

  • Please contact us at our email listed below if you have a question or complaint about the way we have handled, processed, or used your personal data. In the unlikely event that we cannot address your complaint to your satisfaction, you have the right to complain to the UK Information Commissioner’s Office.

Links To Third Party Sites

Our sites may, from time to time, contain links to and from our accounts on websites such as Twitter or Instagram, or to the websites of other networks, advertisers and affiliates. If you follow a link to any of these websites, please note that other online content on different platforms or websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes To Our Privacy Policy And Your Duty To Inform Us Of Changes

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


We may provide a translation of this policy where you choose to access our website in a language other than English. The English language version of this policy and of any policies or notices relating to it, shall prevail in the event of any ambiguity or conflict.


Questions, comments and requests regarding this Privacy Policy, including requests to exercise your legal rights, should be addressed to [email protected] or Burgopak Limited, Units A&D, Flat Iron Yard Southwark Bridge Business Centre, Ayres Street, London, England, SE1 1ES.

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